Table 1 Examples of functional and relational aspects assessed by PREMs

Functional

• Waiting times in the sequence of treatment [6]

• Patient safety [6]

• Physical environment [10]

• Medicine availability [10]

• Medical information [10]

• Staff behavior [10]

• Doctor behavior [10]

• Hospital infrastructure [11]

• Information on tests [12]

• Prompt access [12]

 • Handling patient feedback [12]

 • Quality of care and overall care of health professionals [12]

• Environment and facilities [12]

• Information provision [13]

• Effective treatment [13]

• Timely, tailored, and expert management of physical symptoms [13]

• Coordinated care between settings [13]

• Clean, safe, comfortable environment [7]

• Clinic access [14]

• Hospital standards [14]

• Continuity and transition [15]

• Rehabilitation care and organization [16]

• Registration Process [17]

Relational

• Sensitivity to patients’ changes [6]

• Emotional support [6]

• Duration of [physical therapist] attendance [6]

• Interruptions during delivery of care [6]

• Providing information and education [6]

• Nurse communication [10]

• Doctor communication [10]

• Pain management [10]

• Medication and symptom communication [10]

• Whether the doctors were understandable [12]

• Doctors’ professional skills [12]

• Nursing care [4]

• Whether doctors and nurses were interested in the patient’s problems [12]

• Physical and emotional needs [13]

• Respect and privacy [13]

• Coordination of care [13]

• Care and involvement in decision making [13]

• Emotional and psychological support [7]

• Involvement of family and caregivers in decisions [7]

• Kindness [7]

• Dignity [7]

• Compassion [7]

• Transparency [7]

• Honesty [7]

• Disclosure [7]

• Clear communication [7]

• Respect [7]

• Relief of fear and anxiety [7]

• Pre-visit communication [14]

• Social environment [16]

• Patient-therapist interaction [17]

• Courtesy of receptionist [17]

• Personalized Therapy [18]