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Table 1 Examples of functional and relational aspects assessed by PREMs

From: Why Measure Patient Experience in Physical Therapy?

Functional • Waiting times in the sequence of treatment [6]
• Patient safety [6]
• Physical environment [10]
• Medicine availability [10]
• Medical information [10]
• Staff behavior [10]
• Doctor behavior [10]
• Hospital infrastructure [11]
• Information on tests [12]
• Prompt access [12]
 • Handling patient feedback [12]
 • Quality of care and overall care of health professionals [12]
• Environment and facilities [12]
• Information provision [13]
• Effective treatment [13]
• Timely, tailored, and expert management of physical symptoms [13]
• Coordinated care between settings [13]
• Clean, safe, comfortable environment [7]
• Clinic access [14]
• Hospital standards [14]
• Continuity and transition [15]
• Rehabilitation care and organization [16]
• Registration Process [17]
Relational • Sensitivity to patients’ changes [6]
• Emotional support [6]
• Duration of [physical therapist] attendance [6]
• Interruptions during delivery of care [6]
• Providing information and education [6]
• Nurse communication [10]
• Doctor communication [10]
• Pain management [10]
• Medication and symptom communication [10]
• Whether the doctors were understandable [12]
• Doctors’ professional skills [12]
• Nursing care [4]
• Whether doctors and nurses were interested in the patient’s problems [12]
• Physical and emotional needs [13]
• Respect and privacy [13]
• Coordination of care [13]
• Care and involvement in decision making [13]
• Emotional and psychological support [7]
• Involvement of family and caregivers in decisions [7]
• Kindness [7]
• Dignity [7]
• Compassion [7]
• Transparency [7]
• Honesty [7]
• Disclosure [7]
• Clear communication [7]
• Respect [7]
• Relief of fear and anxiety [7]
• Pre-visit communication [14]
• Social environment [16]
• Patient-therapist interaction [17]
• Courtesy of receptionist [17]
• Personalized Therapy [18]