Table 1 Main categories and subcategories
From: Risk factor and symptoms of burnout in physiotherapists in the canton of Bern
Main categories | subcategories | Queries |
|---|---|---|
Symptoms | Emotional states: Failure, anger, frustration, stress | Have you noticed that certain emotional states have occurred frequently? |
Behaviours: cynicism | Have you noticed any changes in your behaviour? | |
Core symptoms according to Maslach: Emotional fatigue, depersonalization, personal fulfilment | 1. How did you feel when you were in contact with other people? 2. How did you meet your patient? 3. How did you feel about your competence and your success? | |
Other: Indifference in the job, questioning the career choice, decrease in efficiency, separation of work and private life, isolation tendency | Can you describe other symptoms that you have noticed? | |
Risk factors | Personal factors: Role of the giver, accepting patients and patients being able to help, regardless of the ailment, emotional states (feelings of failure and frustration), role conflict and ambiguity | What factors of your personality do you consider to be risk factors? |
Environmental factors: High workload in the absence of goal achievement, time pressure, quantitative overload, work with chronically ill patients, lack of support from managers and employees, exclusion from interdisciplinary decision-making processes | What have you seen in your environmental factors that may have favoured a development of burnout? | |
Work locus of control: External focus | Where did you see possible causes of success? Failures at your work? | |
Coping strategies: Emotion-oriented coping (EOC) | Were there any strategies that you used to live up to your needs and those of your environment? |